In this episode, we chat with Jerome Garrett, Department Administrator for the University of Wisconsin Department of Family Medicine and Community Health. Jerome provides insight on why it is important for an organization to be a reflection of the community it serves, and offers guidance to leaders on how to connect with their community in order to better understand local needs. Beyond this, Jerome discusses how healthcare organizations benefit when community members have a seat at the table so their voices can be heard in, and enhance, decision-making. He also explores the topic of “targeted universalism” and how a focused improvement can be beneficial to the masses. We hope you enjoy!