Category Archives: Podcast

Episode 16: Culturally Competent Care: Richelle Webb Dixon



Many health care organizations are working to ensure they provide culturally competent care.  Some claim to already provide it.  How does an organization know if they are?  Last month, Coffee with College sat down with Richelle Webb Dixon, Senior Vice President and Chief Operating Officer at Froedtert Hospital in Milwaukee, Wisconsin, to dig into this topic.  Richelle explains that organizations start with data to learn the demographics of their patient population.  Then, to be culturally competent, an organization must engage deeply with customers and create meaningful relationships in the community that drive the care provided. It’s not enough to just knowing your patient demographics.  What type of care is the customer asking for?  Only after this is known can you begin a journey to culturally competent care.  We hope you enjoy listening to Richelle’s insights.

If you would like to learn more about ACHE Wisconsin Chapter membership, Coffee with the College Podcast, or have general questions; please send us an email at ACHE-WI@badgerbay.co or visit wisconsin.ache.org


Episode 15: Intentional Leadership and Coaching: Tim McKeough



Leadership is a journey fashioned with vulnerability and risk taking, steering many of us to build walls that unintentionally inhibit progress towards achieving our goals.  In this episode, we chat with Tim McKeough, President, Owner and coach with Q Up Success, who gives us a sneak peek at how working with a professional coach can help to take down those walls and bring clarity to our goals.  Tim connects the dots between intention and impact, and invites us to be vulnerable as we reflect on whether we’re really making the impact we intend.  Giving and receiving feedback is a key theme here.  It’s a no holds barred discussion on intentional leadership and coaching.


Episode 14: Quarterly Spotlight: Damond Boatwright



“Trust that a ‘no’ will take you closer to the right ‘yes’ for you.”  That’s just one of many career and leadership lessons Damond Boatwright, President and CEO of Hospital Sister’s Health System (HSHS) shares in this Quarterly Spotlight podcast.

With this podcast, Coffee with the College begins a quarterly focus on learning from the career paths of current or emerging healthcare leaders.  Career profiles are a favorite with our listeners, and this engaging dialog with Damond delivers on hard-won lessons learned.  He not only talks about patience, but also lessons learned from listening (even when it’s hard), setbacks (even when they’re tough) and taking risks.  Grab a cup of coffee and get ready to learn great career insights from this inspiring leader.


Episode 13: Addressing Social Determinants of Health: Marie Barry



Are you a leader in healthcare faced with the challenge of addressing important issues around social determinants of health within the communities you serve? In today’s episode, our host Janet Schulz discusses some non-healthcare topics with the Rural Wisconsin Healthcare Cooperative (RWHC) Director of Economic Development, Marie Barry. Born out of a need to create synergies between rural hospitals and rural communities, the RWHC launched a formal Community Economic Development program in 2021 and has experienced some early success in developing solutions around broadband, transportation, childcare, and housing issues, to name a few. Marie explains how the program acts as a “bridge” between the hospital and community, and works to insure that diverse representation is at the table when discussing economic development. Collaboration, community involvement, and courage to work in uncharted territory are all lessons learned that Marie shares for leaders looking to make a greater impact. We hope you enjoy!


Episode 12: How Organizational Leaders Can Prepare their Enterprise for the Unexpected: Ted Uczen



In our last episode, we discussed how a supervisor can directly impact employee wellness in times of stress by allowing time away from duties or by being a listening ear.  This month we scale up and discuss how organizational leaders can prepare their enterprise for the unexpected.  In this episode, we chat with Ted Uczen, former President and CEO of FEI Behavioral Health, a workforce resilience company that partners with organizations to protect and enhance workforce effectiveness and organizational resiliency.  Ted explains how organizations should have a “People Plan,” similar to an Emergency Preparedness Plan, to be ready for when “life happens” to employees.  Employees experience life events every day and while Employee Assistance Programs (EAP) can guide staff to therapy services, EAP should be tapped for much more.  Ted makes it clear that EAP goes beyond post-trauma counseling; it’s about managing through the little things and providing meaningful education and training.  Listeners can use Ted’s tips to improve long-term resiliency and effectiveness of employees through daily support.  Ted suggests we slow down and “create the time to think about what’s next.”  We hope you enjoy!


Episode 11: Supporting a Team’s Emotional Resiliency: Gina Kangas, LCSW



Many of us are doing our best to support the emotional resiliency of our teams over the last couple years, but not all leaders have the experience and tools to effectively manage through an ongoing crisis. Today, we get some help from Gina Kangas, a Licensed Clinical Social Worker who serves as the Mental Health Outpatient Manager and back-up Employee Assistance Coordinator at the Zablocki VA Medical Center in Milwaukee. Gina explains how a collective sense of community can help us fight through these experiences together. Similarities in our experiences help us relate to each other and in times of stress, we just need someone to listen and understand. Gina tells us to be “that person” . . . that listening ear . . . for our employees. She also provides other stress-relieving tips and ways to integrate new staff in a virtual environment. We hope you enjoy.


Episode 10: Aligning Your Organization with the Community: Jerome Garrett



In this episode, we chat with Jerome Garrett, Department Administrator for the University of Wisconsin Department of Family Medicine and Community Health.  Jerome provides insight on why it is important for an organization to be a reflection of the community it serves, and offers guidance to leaders on how to connect with their community in order to better understand local needs. Beyond this, Jerome discusses how healthcare organizations benefit when community members have a seat at the table so their voices can be heard in, and enhance, decision-making.  He also explores the topic of “targeted universalism” and how a focused improvement can be beneficial to the masses.  We hope you enjoy!


Episode 9: What really matters to patients and their families: Kristin Baird



Working in healthcare during the COVID-19 pandemic has been daunting, exhausting, and stressful to say the least, but we are obligated to keep fighting and care for those who need our help.  Sometimes that means lying on your back on a dirty floor holding an iPad towards the ceiling so a prone patient can video chat with family, or simply being the eyes and ears for family and relaying updates on a consistent basis.  The Patient Experience is a defining attribute of healthcare organizations and in the age of consumerism, we all need to keep pace.  Today, we are chatting with Kris Baird, President and CEO of the Baird Group, a patient experience in healthcare management consulting firm based in Fort Atkinson, Wisconsin.  Kris provides valuable insight into what really matters to patients and their families and she’ll also explain how healthcare leaders can improve their patient experience.  We hope you enjoy!


Episode 8: Career Path of a Physician Leader: Dr. Joe Behn



Do you see yourself as a leader?  Others might; listen to your trusted colleagues and mentors who may be nudging you to assume more leadership roles. They may see something in you that you don’t see yourself. Today we chat with Dr. Joe Behn about his career path as a clinician leader. He is the Vice Chair of Family Medicine, Clinical Practice, SWWI; Instructor of Family Medicine; and Chair of Virtual Community Care Subcommittee, SWWI at Mayo Clinic Health System. We discuss how all leaders make mistakes but no mistake is unrecoverable; except those you don’t learn from. We hope you enjoy!


Episode 7: Public Policy Issues Facing Health Care



On this episode of Coffee with the College, our host Janet Schulz discusses some public policy issues facing health care with Marshfield Clinic Health System’s Ryan Natzke, Chief External Affairs Officer and Brad Wolters, Director of Federal Government Relations.  Ryan and Brad give insight into how industry knowledge, building coalitions and a good story go a long way in creating legislative change.  Later, they dive into the current state of policy efforts to increase patient access to care throughout Wisconsin.  We hope you enjoy!