Many health care organizations are working to ensure they provide culturally competent care. Some claim to already provide it. How does an organization know if they are? Last month, Coffee with College sat down with Richelle Webb Dixon, Senior Vice President and Chief Operating Officer at Froedtert Hospital in Milwaukee, Wisconsin, to dig into this topic. Richelle explains that organizations start with data to learn the demographics of their patient population. Then, to be culturally competent, an organization must engage deeply with customers and create meaningful relationships in the community that drive the care provided. It’s not enough to just knowing your patient demographics. What type of care is the customer asking for? Only after this is known can you begin a journey to culturally competent care. We hope you enjoy listening to Richelle’s insights.
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